Terms & Conditions

Last updated: January 2026

Welcome to UPNEZ. These Terms & Conditions govern your access to and use of our website www.upnez.com and our services. By accessing our website or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About UPNEZ

UPNEZ is a business growth, digital services, and automation agency serving startups, SMEs, and enterprises, primarily in Bangladesh. Our services include but are not limited to digital marketing, web development, design, content, automation, consulting, and related solutions.

2. Use of Website

By using our website, you agree to:

Use the website only for lawful purposes
Not misuse, disrupt, or attempt unauthorized access to the website or its systems
Not copy, reproduce, or distribute website content without written permission

We reserve the right to restrict or terminate access if misuse is detected.

3. Services & Engagement

All services are provided based on mutually agreed proposals, quotations, or contracts
Timelines, deliverables, and pricing vary depending on project scope
Any changes to scope may result in revised pricing or timelines
UPNEZ does not guarantee specific business results such as revenue growth, leads, or sales unless explicitly stated in writing

4. Payments & Fees

Payments must be made as per the agreed proposal or invoice
Advance or milestone payments may be required before work begins
Late payments may result in service suspension or delay
Fees once paid are non-refundable unless stated otherwise in writing

5. Intellectual Property

All content, designs, strategies, documents, and materials created by UPNEZ remain our intellectual property until full payment is received
Upon full payment, ownership or usage rights will be transferred as agreed
UPNEZ reserves the right to showcase completed work in portfolios, case studies, or marketing materials unless restricted by agreement

6. Client Responsibilities

Clients agree to:

Provide accurate information, materials, and approvals on time
Ensure they have rights to any content, images, or data shared with UPNEZ
Review deliverables promptly to avoid project delays

UPNEZ is not responsible for delays caused by incomplete or late client inputs.

7. Confidentiality

Both parties agree to keep confidential any sensitive business, technical, or financial information shared during the engagement, unless disclosure is required by law.

8. Limitation of Liability

UPNEZ shall not be liable for:

Indirect, incidental, or consequential losses
Business losses, profit loss, or data loss
Third-party platform issues (e.g., Meta, Google, hosting providers, software tools)

Our liability, if any, is limited to the amount paid for the specific service.

9. Third-Party Services

Our services may involve third-party tools, platforms, or software. UPNEZ is not responsible for changes, downtime, policy updates, or performance of third-party services.

10. Termination

Either party may terminate services with written notice. Upon termination:

Work completed up to that date will be billed
Outstanding payments must be cleared
Access to services may be discontinued

11. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh, and any disputes shall be subject to the jurisdiction of Bangladeshi courts.

12. Changes to Terms

UPNEZ may update these Terms & Conditions at any time. Updates will be posted on this page with a revised date. Continued use of the website or services constitutes acceptance of the updated Terms.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact:

UPNEZ
Email: info@upnez.com
Website: www.upnez.com

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.